Privacy Policy

Last updated: November 6, 2026

iDetic LLC (“iDetic”, “we”, “us”) respects your privacy. This policy explains what information we collect through our website and through the ProMed medication-monitoring devices and alert service we operate, how we use it, and your choices.

Information we collect

Contact information you give us, such as your name, email address and mobile phone number.
Device information from ProMed units, such as pill-pack status (doses taken, missed or extra), alert times, and device identifiers.
Website usage information, such as pages visited and browser type, collected through standard server logs.

How we use information

To operate ProMed devices and send the medication alerts you or your caregiver signed up for.
To provide support and respond to your requests.
To maintain and improve our products and website.

SMS / text messaging

If you enter your mobile number on a ProMed device and press Submit, you agree to receive ProMed medication alert text messages from iDetic LLC about that device (for example, Under Medicated, Over Medicated, Take Medicine or Call For Help alerts). Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. See our Terms & Conditions.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How we share information

We do not sell your personal information. We share information only with service providers that help us run our services (for example, our text-message and email delivery providers), only as needed to provide those services, or when required by law.

Data retention and security

We keep information only as long as needed to provide our services or as required by law, and we use reasonable safeguards to protect it.

Your choices

You can opt out of text messages by replying STOP. To ask about, correct, or delete your information, contact us using the details below.

Contact us

iDetic LLC
3735 Greenhill Drive, Chamblee, GA 30341
Email: will@ideticsolutions.com
Phone: +1 678-941-9455